+Bitrix24 and Instagram

Instagram integration with Bitrix24

Customer conversations from Instagram Direct — right in the Bitrix24 deal card. Deals and contacts are created automatically, and customers stay with the company, not on your salespeople’s phones.

Connect in 5 minutesPricing
14 days free · No developers · Our team will help you connect
Bitrix24 · Deal #4128
Oliver Smith · A2 course
Negotiation$210
ChannelInstagram
AssigneeAnna
SourceGoogle Ads
CampaignTurkish from scratch
Conversationvia AirChat
Hi! Can I switch to the A2 course starting next month?
Of course, Oliver! Shall I set you up for 6 months at once with a 10% discount?
Yes, let’s do it. Please send the invoice
PDFInvoice-248.pdf
Reply to customers in Instagram Direct…

Selling in Instagram — easier for your team and for managers

Bitrix24 · Contacts
Customer
Assignee
Conversation
Oliver Smith
Sam → Anna
48 messages
Ayla
Sam → Anna
21 messages
Mehmet
Sam → Anna
12 messages
Irene Kim
Daniel
9 messages
SSam left the company. 34 customers were handed over to Anna with their full conversation history — in one click.

What you get: Instagram in Bitrix24

AirChat connects to Bitrix24 Open Channels: conversations arrive in the CRM chat, and leads and deals are created according to your rules.

Direct in your CRMDirect messages turn into deals, and story replies are marked separately.
Log in with MetaA professional account connects officially — no password sharing.
AI replies in secondsWhile your team is busy, the assistant answers questions about price and availability.

An interface that helps you sell

No switching between apps — everything is at hand.

Do you have an evening group?
Yes, at 7:30 pm on Tuesdays and Thursdays. Here’s the schedule:
PDFSchedule.pdf
Voice message · 0:12
Photos, files and voice messages
Send documents and images right from the conversation — they’re saved in the customer’s history.
O
Oliver Smith
Can I reschedule my lesson?
12 min
A
Ayla
Thank you!
09:10
M
Mehmet
See you
08:58
No message gets lost
An unanswered chat is highlighted and stays at the top until someone replies.
Oliver Smith
Please send the invoice
Open deal
Deal #4128
A2 course · $210
Negotiation
From chat straight to the deal
One button takes you to the customer card. No searching by phone number.
AAnna sees
her 3 chats
MManager
all 27 team chats
Nothing extra
Each salesperson sees only their own customers; managers see all conversations.
0:09
TranscriptSend me the contract, I’ll look at it tonight
Voice messages, as text
A transcript under every voice message: reply without turning on the sound.
Deal source
ChannelInstagram
utm_sourceyandex
CampaignTurkish from scratch
Queryturkish courses
Source in every deal
See which ad brought the customer and which channels bring in revenue.

Connect in 5 minutes

No developers
1≈ 1 minute
Log in with your account
A professional Instagram account connects by logging in with Meta.
2≈ 2 minutes
Connected
Install the app in Bitrix24
The AirChat app connects to Open Channels and the CRM — deals and contacts are created automatically.
3≈ 2 minutes
AOD+
Assign your team
Give your team access to the channel — and reply to customers right from deals.
Connect Instagram to Bitrix24

Which plan to choose

14 days free on any plan. 20% off with annual billing.

$ USD€ EUR
Startno Instagram
€29 / mo
Website chat only1 seat1,500 AI credits
Learn more
Businessno Instagram
€99 / mo
Website and TelegramUp to 5 seatsKommo, Bitrix24, webhooks
Learn more
ProIncludes Instagram
€249 / mo
All channels, including WhatsApp and InstagramUp to 15 seatsAdvanced analytics
Try for free
Compare all plans and Enterprise →

FAQ

We’ll show it on your pipeline
20 minutes: we’ll connect Instagram to your CRM and answer your questions.
Book a demo

Log in with your account in AirChat, then install the app in Bitrix24. It takes about 5 minutes.

Yes. A new customer in Instagram means a new contact and deal in the pipeline you choose, with the conversation saved in the card.

Yes, your salesperson writes in the deal card — and the customer gets the message in Instagram.

They stay in the CRM and in AirChat. Remove the team member — access is closed, and you can hand their customers to a colleague.

Instagram and the CRM integration are on the Pro plan, €249 a month. 14 days free.

Other integrations

Kommo + WhatsAppKommo + TelegramKommo + InstagramKommo + website chatBitrix24 + WhatsAppBitrix24 + TelegramBitrix24 + website chatWhatsApp CRM integrationTelegram CRM integrationInstagram CRM integrationWebsite chat + CRM